Lamdix / Insights
Notes from the practice.
Field notes on the engineering decisions that matter — written to be useful whether or not you ever work with us.
A checklist for taking AI agents from demo to production
The gap between an impressive AI demo and a production agent is engineering: evaluation, tool scoping, handoff, and monitoring. A practical checklist.
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Voice AI: getting human handoff and consent right
Voice agents work when callers know what they're talking to, can reach a human, and the recording and outbound rules are designed in — not patched on.
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Custom software vs. SaaS: an honest decision guide
When to buy, when to build, and how to tell the difference — a decision framework based on where your process is the product.
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Connecting customer support to your CRM: a practical guide
Support conversations hold valuable customer data — if it reaches the CRM. How to wire support and CRM so the data is structured, consented, and usable.
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